Our Privacy Policy

Elegance Star Limited ("Elegance") is committed to protecting and respecting your privacy and any information Elegance collect about you.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data Elegance collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how Elegance will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Elegance Star Limited of Lawrence Young Limited - Business Accountants & Tax Advisers, Hart House Priestley Road Basingstoke RG24 9PU.

The Customer Information Elegance Collect

Information that you provide by filling in forms on the Elegance Site (the "Site"). This includes information provided at the time of registering to use the Site, subscribing to our service, or requesting further services. Elegance may also ask you for information when you report a problem with the Site.

If you contact Elegance records of that correspondence may be kept.

Elegance may also ask you to complete surveys that Elegance use for research purposes, although you do not have to respond to them.

Details of transactions you carry out through our Site and of the fulfillment of your orders.

Details of your visits to our Site including, but not limited to, traffic data, location data, Elegance blogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

When you place an order, Elegance need to know your name, email address, delivery address, credit or debit card number, expiration date and 3 digit security code. It is the only way Elegance can process your order and notify you of your order status.

IP Addresses

Elegance may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to Elegance's advertisers. This is statistical data about users' browsing actions and patterns, and does not identify any individual.

Cookies

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Your continued use of the website shall constitute your acceptance of our use of cookies for your data. Please view our detailed Cookie Policy page for more information.

Where Elegance Store Your Personal Data

The data that Elegance collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for Elegance or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Elegance will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Orders are processed by secure server software, which encodes all information you input before it is sent to us. This means that it is only available to you and Elegance. Our security procedures mean that Elegance may occasionally request proof of identity before Elegance are able to disclose personal information to you.

All information you provide to us is stored on our secure servers. Any payment transactions will use the security that the third Party Supplier has in place.

Where Elegance have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. Elegance ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although Elegance will do our best to protect your personal data, Elegance cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once Elegance have received your information, Elegance will use strict procedures and security features to try to prevent unauthorised access.

Uses Made of The Information

Elegance may use information held about you in the following ways:

  • To ensure that content from our Site is presented in the most effective manner for you and for your computer
  • To provide you with information, products or services that you request from us or which Elegance feel may interest you, where you have consented to be contacted for such purposes
  • To carry out our obligations arising from any contracts entered into between you and us
  • To notify you about changes to our service
  • Regularly contacting you directly via telephone, email or in person, from a Elegance team member throughout duration of your membership to gauge the quality of your experience.
  • Elegance will not disclose your information to anyone other than to our suppliers and our delivery company and other third parties who need to know in order to process your order. The disclosure of this data may include some companies, organisations and third parties that work outside the European economic area and do not maintain the same Data Protection Laws as European economic area countries. By giving Elegance your personal information you consent to this disclosure and allow us to make our services available to you. On occasion Elegance may share your personal information with our selected Suppliers and agents in respect of the supply and delivery of the benefits of Membership for reasons other than the execution of your order from Elegance
  • To produce and maintain a secure company CRM database handled with care and discretion at all times

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the Elegance registration page.

Disclosure of Your Information

Elegance may disclose your personal information to third parties:

  • In the event that Elegance sell or buy any business or assets, in which case Elegance may disclose your personal data to the prospective seller or buyer of such business or assets
  • If Elegance or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
  • If Elegance are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Elegance, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

Where Elegance permit selected third parties to use your data, Elegance (or they) may contact you by electronic means.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. Elegance will usually inform you (before collecting your data) if Elegance intend to use your data for such purposes or if Elegance intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms Elegance use to collect your data. You can also exercise the right at any time by contacting us at [email protected].

The Site may, from time to time, contain links to and from the webSites of our partner networks, advertisers and affiliates. If you follow a link to any of these webSites, please note that these webSites have their own privacy policies and that Elegance do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these WebSites.

Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information Elegance hold about you.

Changes to Our Privacy Policy

By using our Site, you consent to us using the personal information you provide to Elegance Star Ltd and our affiliates as set out in this privacy promise. If Elegance decide to change our privacy promise, Elegance will post those changes on this page so that you are always aware of the way Elegance collect, use and disclose information.

Contacting Us

  • If you have any queries or complaints please call +44 (0)1256 345555 or email [email protected]tar.co.uk. Alternatively you can write to Elegance Star Ltd, Elegance Star Ltd, Worting House Church Lane Basingstoke Hampshire RG23 8PX
  • REGISTERED ADDRESS: Lawrence Young Limited – Business Accountants & Tax Advisers, Hart House Priestley Road Basingstoke RG24 9PU

This Privacy Policy is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the courts of England and Wales.